Our refund policy is designed to be fair, transparent, and straightforward.
To request a refund, please contact our customer support team through any of the support channels available on our platform. When submitting your request, please include:
Our team will review your request and respond as quickly as possible. As some refund requests require review by our management team, please allow up to two (2) business days for a response.
If your press release is still in Pending status, you may retract it directly from your dashboard at any time.
When a pending release is retracted, an automatic refund of the credits used for that distribution will be issued instantly to your account balance.
No support ticket is required for pending releases that are retracted through the dashboard.
Once a release enters In Progress status, refunds may no longer be available if distribution has already been submitted to one or more outlets.
Because submissions are processed quickly, it is important to retract a release while it remains in Pending status if you no longer wish to proceed.
If distribution has not yet been submitted to any outlets, we may still be able to assist on a case-by-case basis. Please contact customer support for assistance.
Once a release has been successfully published and distributed, refunds are generally not available.
Exceptions may be granted in rare circumstances where we have made a distribution error, including but not limited to:
Please note that minor presentation differences between outlets do not qualify for refunds. Different publishers may apply their own editorial standards, including:
These variations are considered normal and do not constitute a distribution error.
Note: The main body of the press release, all hyperlinks, and the media contact information (including website, email address, and contact person details) will remain unchanged across publishers. You can be confident that this core information will be distributed exactly as submitted.
If an outlet rejects your release before publication, a full refund of the affected distribution package will be applied automatically.
In such cases:
If preferred, you may also request a refund back to your original payment method instead of receiving credits.
In rare cases, a release may be approved by some outlets within a bundle while being rejected by specific premium outlets.
When this occurs, a partial refund may be available for the affected outlet(s).
Please note that bundle pricing includes substantial discounts. As a result, partial refunds are calculated based on the discounted bundle value rather than the outlet's standalone retail price.
Example
An Advanced Bundle is purchased for $149 and includes a premium outlet with a standalone retail price of $49.
If that outlet rejects the release and distribution cannot proceed, the refund amount may be approximately $33 rather than the full $49 retail value.
Where available, customers may alternatively choose to edit the release and resubmit only to the affected outlet instead of receiving a partial refund.
Unused account credits do not expire and may be used at any time.
As a general rule, account balances and deposited funds are non-refundable.
However, in exceptional circumstances, refund requests may be reviewed by our customer support team on a case-by-case basis.
Certain reseller tiers include bonus discounts based on the amount deposited into the account.
If a customer requests a refund of their remaining balance after utilizing part of a discounted reseller deposit, the discount benefit already received will be deducted from the refund amount.
Example
A reseller deposits $1,000 and qualifies for Reseller Tier 3, which includes a 24% discount.
The reseller uses $400 worth of services and later requests a refund of the remaining $600 balance.
In this case, the value of the discount benefit received on the utilized amount ($400) will be deducted from the refund before it is processed.
Refund processing times may vary depending on the payment method used.
For questions regarding refunds, billing, or account credits, please contact our customer support team through any of the support channels available on our platform.
PRNow is committed to providing fair and transparent refund policies while ensuring the integrity of our distribution network.